Delivery van

Tracked UK Delivery

Our delivery partner DPD delivers nationwide, and provides easy, free delivery tracking.

Not going to be in? You can change your delivery details

Receive 1 Hour text notifications

Be kept up to date with the progress of your order

Be sure to enter your mobile number with your order to receive all the latest delivery tracking updates.

Download the DPD app here or track using the email or text you will have received regarding your order.

Delivery Service & Rates

ServiceExpress deliveryStandard deliveryScotland delivery Islands delivery Islands delivery
Duration1 day2-3 days2 days 1 days2 days
Days validMonday – SaturdayMonday – FridayMonday – FridayMonday – FridayMonday – Friday
Potted Rose Charge£7.99£5.99£13.99£9.99£21.99
Bare Root Charge£6.99£4.99£12.99£8.99£20.99
Delivery areaEngland, Scotland
& Wales*
England, Scotland
& Wales*
Scottish Highlands* Isle of WightChannel Islands

* Excludes Northern Ireland, Isle of Man and Scottish Islands

Unfortunately we are currently unable to ship internationally, including to Northern Ireland and Ireland.

Essential Delivery Guidance

When placing an order you are free to select your preferred delivery date. We aim to deliver all orders in accordance with your choice of delivery service but do not guarantee this. Currently we deliver 98.9% of all orders on the date selected with your order.

English Roses does not guarantee delivery on your selected date. Our delivery partner DPD reserves the right during peak times, bank holidays and weekends to deliver either side of your requested service.

For deliveries scheduled for a Monday, we will typically dispatch the Friday before. DPD can in some instances deliver these orders earlier on either the Saturday or Sunday. We do inform customers of this in both your order confirmation email and order dispatched emails. However please contact us before Friday at 11am if a delivery earlier than Monday is unacceptable, and we can reschedule this. Once an order is dispatched English Roses is unable to make changes to the delivery schedule.

When placing an order please ensure the delivery address is totally correct. English Roses is not responsible for any incorrect information on the order details, and any subsequent delays or issues with delivery. Any extra charges incurred due to incorrect details being provided are the customers responsibility. Orders dispatched to incorrect addresses can have their delivery details updated up until the point of delivery, please track you order with the dpd tracking provided. Once delivery to an incorrect address has been made English Roses is unable to offer assistance.

Our delivery partner will provide text updates with every order, so please include your mobile number with your order.

Potted Roses Deliveries

Our standard delivery charge is £5.99 and is carried out within 2-3 days of your chosen date when placing your order.

The calendar will automatically choose the next available date for delivery, usually within 2-3 days, unless another day is selected. Next day deliveries must be placed before 11am, orders placed after 11am will be dispatched the following day for delivery the day after that.

Bare Root Roses Deliveries

Bare root roses are only available for delivery in the winter months, but can be pre-ordered outside of this time.

Current estimates for bare root roses delivery is w/c 6th November onwards. However this may vary due to weather conditions.

Standard delivery for bare root roses is £4.99 and provided by DPD.

The calendar will automatically choose the next available date for delivery, unless another day is selected.

What if I am not going to be in?

DPD offer the option to provide a secure location in the event you are not in to receive your parcel. Please note that this is at the drivers discretion. DPD policies state that a secure location is on the property and not with a neighbour. If you would like your order left with a neighbour you must rearrange your delivery on the DPD app or website using the tracking number provided.

Alternatively, you can use the tracking function to rearrange the date of delivery. English Roses cannot be held responsible for any delivery issues resulting from using this function.

Delivery Issues

If you have experienced a delivery problem or issue, please visit our Delivery Help Guide and follow the guidance before contacting us.

For any queries after dispatch please contact DPD at dpd.co.uk or via their app.

Return charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from English Roses.

Damaged items

If you received a damaged product, please notify us within 24hrs of receiving your order for assistance at [email protected]

How Your Rose Will Be Delivered

Here at English Roses we put have put a lot of thought and care into how to get our roses to you safely. We have worked closely with our packaging designers to develop a bespoke box that ensures your rose can travel the country and still arrive in perfect condition. We’d like to think that not only is our delivery box practical, but it’s beautiful too, meaning you receive a gift that is ready to give.

We take care to be as sustainable as possible here at English Roses, and so avoid single use plastics and use recycled material wherever possible. Our packaging is also fully recyclable, even down to the strapping on our cardboard boxes. Our gift wrapping also contains natural materials, many of which can be repurposed and reused.

rose box on door step

Potted Roses

Our potted roses are grown in large 5L pots. This is safely nestled inside our custom designed box, within an inner protective cardboard tray.

To open simply cut the recyclable card strapping and slide open the long edge of the box to reveal your new potted rose.

Inside the box your potted rose is contained in a cardboard protective tray which can be slipped out and easily opened by once again cutting the strapping securing it, and unfolding the top tabs.

If you have selected gift wrapping, then your rose will be contained within the natural gift wrapping of your choice and any additional gift tags or messages will be printed on the plant information label or hung on a stem.

If you would like to gift your rose within its box, then both the inner tray and outer parcel can be refolded and secured, ready for presenting to the lucky recipient.

Bare root rose delivery box

Bare Root Roses

Our bare root roses are carefully wrapped and packaged in our specially designed rose gift boxes. Made from recycled card, our gift box is manufactured to ensure your bare root rose arrives in perfect condition. Once finished with, our packaging can be easily recycled or composted.

We also also offer a range of special gift wrap options, making our bare root roses a perfect gift. In addition to our FREE gift message, choose from our range of beautiful greetings cards, wooden gift tags and rose care essentials or even have your rose potted by our specialist rose care team.

Bare root orders have a different delivery process compared to our potted roses. Our delivery charges are slightly cheaper and they will be delivered during the bare root season (around November to March). If you are ordering both bare root and potted roses in one order, they will be delivered together during our bare root delivery season. Multiple bare root plants in one order may be delivered in more than one shipment.

Please see our delivery page for more information and to view our bare root delivery charges.

Contact Us

If you have experienced a delivery problem or issue, please visit our Delivery Help Guide and follow the guidance before contacting us.

If you have any questions about our Returns and Refunds Policy, please contact us: [email protected]